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Guest Experience Redesign

Research · Mar 2025 – Sep 2025 · PM: Omar Khalid

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Change Requests

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Status Tracking

CR-014 · Extend guest journey pilot to include lobby check-in experience

Under Review

Priority: High · Submitted 1 Aug 2025

CR-011 · Add Arabic language version of staff playbook

Approved

Priority: Medium · Submitted 18 Jul 2025