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Guest Experience Redesign

Research · Mar 2025 – Sep 2025 · PM: Omar Khalid

Project ModeAttention

Recommendations

JecoLuxe recommendations with category, priority, expected impact, and status.

OperationsHighAccepted

Phased guest communication rollout

Introduce sustainability messaging in three waves to reduce front-desk load and confusion.

Expected impact: Higher adoption with lower guest friction

EnergyMediumImplemented

Smart thermostat pilot in wing B

Pilot automated setpoints before full property rollout.

Expected impact: Estimated 8–12% energy reduction in pilot zone

TrainingMediumDeferred

Supervisor coaching sessions

Add bi-weekly coaching for shift leads during implementation.

Expected impact: Faster staff adoption of new standards